Software, Materials, Services and other related information are collectively referred to as “Content.”
“YOU” OR “YOU”
“You” means you individually, any person, including any employer that you are acting on behalf of.
Trademark “Got Glitch” is used by Got Glitch Inc. Ã‚ under an authorization from Got Glitch Technical Support Private Limited. All references to Got Glitch refer to Got Glitch Inc.
GOT GLITCH CERTIFIED TECHNICIAN/(S)”
“Got Glitch Certified Experts means” technicians and specialists certified by Got Glitch to perform the Services under this Agreement.
“SUBSCRIPTION BASED PLANS”
“Subscription Based Plans” or “Subscription/(s)” are tenured Subscription plans offered by Got Glitch that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Got Glitch Portal are the proprietary and copyrighted work of Got Glitch and/or its suppliers. The definition of “Materials” does not include the design or layout of the Got Glitch web site or any other Got Glitch owned, operated, licensed or controlled website.
“Software” means a computer program of any kind, whether owned by Got Glitch or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Got Glitch Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).
SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the Got Glitch Portal or by calling Got Glitch. Once Got Glitch accepts the Plan Order submitted by you, then you will receive an email from Got Glitch at the email address that you provide or have provided to Got Glitch as part of the Registration Process for the services, Got Glitch is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Got Glitch of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, Got Glitch will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Got Glitch will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to Got Glitch Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 1-800-918-2034. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by Got Glitch on behalf of Got Glitch Technical Services Private Limited. Got Glitch has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee” payable either on a monthly basis (“Monthly Payment Plan”) Subject to the applicable Term Plan, all payments under the Monthly Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over a one (6) month payment term, you shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one time fix, 1, 3, and 6 months (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. If you signed up for a Term Plan, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the Got Glitch services you were required to purchase to receive the special rate as notified to Got Glitch; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.
CREDIT CARD BILLING
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Got Glitch to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Got Glitch and/or any other company who bills products or services, or acts as billing agent for Got Glitch to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Got Glitch with updated credit card information upon Got Glitch request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Got Glitch nor any Got Glitch affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Got Glitch option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for the given period, unless notified otherwise by you ("Auto Renewal").
A subscription under the monthly payment plan shall be automatically renewed for the same term, if you wish to stop the subscription kindly notify us by calling at 888-8984461. We will be liable for your losses or damages if you have followed the instructions in this section to notify us.
If you would like to opt out of the Auto Renewal, please call us at 888-8984461and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service or write to us @ firstname.lastname@example.org
For subscription based plans, a full refund will be issued if Got Glitch has not been able to resolve even a single inquiry for you within the first 15 days of the subscription.
If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this Got Glitch may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
- You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
- The issue is out of scope for the particular plan
- 15 days have not passed after the issue was last worked upon by an Got Glitch technician
PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
NO UNLAWFUL OR PROHIBITED USE
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:
Though Got Glitch has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber’s use of the support services for the subscription based plans are subject to Got Glitch “fair use” policy. Under this policy, if at any time, in Got Glitch sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use Got Glitch reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, Got Glitch reserves the right to suspend or terminate any Subscription Services of any Subscriber that Got Glitch, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Got Glitch; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
Got Glitch may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Got Glitch employees and others as appropriate to your Service under a Plan Order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
USE OF COMMUNICATION SERVICES
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service.
Got Glitch has no obligation to monitor the Communication Services. However, Got Glitch reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Got Glitch reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
Got Glitch reserves the right at all times to disclose any information as Got Glitch deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Got Glitch sole discretion.
Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You may not create hyperlinks to any portion of the Got Glitch Portal, nor any Materials or Software posted therein.
GUESTS; LIMITED LICENSE TO USE OF Got Glitch PORTAL
If you are not currently subscribed for a Service, then you are regarded as a “Guest”. Usage of the Got Glitch Portal by current Got Glitch customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a “Guest”.
As a Guest you may use the Got Glitch Portal and Materials specifically designated as available to guests on the Got Glitch Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by Got Glitch (b) registering with Got Glitch and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
LIMITED LICENSES TO USE THE GOT GLITCH PORTAL, MATERIALS AND SOFTWARE
As permitted through a Service, you may use Materials and Software posted on the Got Glitch Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
GENERAL LICENSE RESTRICTIONS
Any other use of the Got Glitch Portal, Services, Materials or Software, other than as explicitly permitted by Got Glitch is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to Got Glitch and its suppliers. Reverse engineering and recompilation of the Software is strictly prohibited.
In connection with obtaining Services, you agree that you will:
Cooperate with the Got Glitch Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true:
The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
- You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
- The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with Got Glitch support personnel.
- Software/Data Backup: You understand and agree that Got Glitch shall under no circumstance be responsible for any lost or corrupted software or data. Got Glitch strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
- Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify Got Glitch immediately of any unauthorized use of your account or any other breach of security. Got Glitch will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Got Glitch or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.
AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES
You hereby acknowledge that circumstances outside of Got Glitch reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, and acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in Got Glitch ability to schedule a support session. You hereby release Got Glitch from any and all liability, and agree that Got Glitch shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
Got Glitch or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
EXCLUSIONS FROM “SERVICES”
“Services” shall not include the following:
- any item or activity not covered by the terms of a Plan Order;
- service beyond the duration limitations identified in your Plan Order;
- problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control;
- Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan;
- Problems that may and do result from:
- External causes such as accident, abuse, misuse, or problems with electrical power;
- Usage that is not in accordance with product instructions provided by manufacture;
- Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or
- Problems caused by using accessories, parts, or components not compatible with the product.
- Non Compliance with the Got Glitch technician instructions for resolving the query.
END USER LICENSE AGREEMENTS – GENERALLY
In connection with our Service, we may provide to you, the use of certain software which is owned by Got Glitch or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.
The Software may be accompanied by end user from Got Glitch or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable.
END USER LICENSED AGREEMENT FOR GOT GLITCH SOFTWARE
With regard to any Software made available to you by Got Glitch through the Got Glitch Portal for which your acceptance of a separate license agreement is not required (“Got Glitch Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by Got Glitch to use the Got Glitch Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the Got Glitch Software. You agree that Got Glitch Software is the confidential and proprietary information of Got Glitch or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Got Glitch Software, or otherwise reduce the Got Glitch Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Got Glitch Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Got Glitch Software. You acknowledge that this license is not a sale of intellectual property and that Got Glitch or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Got Glitch Software and related documentation, as well as any corrections, updates and upgrades. Got Glitch Software may be used only in the country of residence at the time of acceptance of these terms for use of the Got Glitch Software. Export of the Got Glitch Software is strictly prohibited.
THIRD PARTY PRODUCTS
As part of the Services, Got Glitch may suggest that you acquire, install and use certain third party software or services (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Got Glitch assists you in the acquisition, installation, and/or use of Third Party Software. Got Glitch has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the Got Glitch Software shall remain in full force and effect unless and until terminated by Got Glitch, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and Got Glitch Software and immediately delete the Got Glitch Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
THIRD PARTY AGREEMENTS
As part of the Services, Got Glitch may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Got Glitch may elect to make available from time to time. Violation of such third party provider’s terms of service may, in Got Glitch sole discretion, result in the termination of your customer account and use of service.
LIMITED SERVICE WARRANTY
Got Glitch disclaims all warranties express or implied as to the services, the materials and the software whether in the nature of merchantability or fitness for a particular purpose, or otherwise. In the event that you are not satisfied with the services, your sole remedy is to (a) allow got glitch to re-perform the services subject to dispute, (b) re-download and reinstall the software.
Some of the got glitch service plans come with a 7- day limited service warranty as provided in online documentation for those specific plans. This 7- day limited service warranty is subject to fulfillment of the terms for the specific service plan which is in addition to the terms and conditions in this document
Got Glitch and/or its respective suppliers make no representations about the suitability of the information contained in the services, materials or the software for any purpose whatsoever. All materials and software are provided “as is” without warranty of any kind whatsoever. Got Glitch and/or its respective suppliers hereby disclaim all warranties of any kind whether express or implied with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement.
The materials could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Got Glitch and/or its respective suppliers may make improvements and/or changes in the materials and/or the software described herein at any time.
in no event shall got glitch and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data revenue or profits, whether in an action of contract, negligence incurred by you or any third party, whether arising out of or in connection with the use or performance of services, materials or software, failure to provide the same, or information available in the materials.
LIMITATION OF LIABILITY
Notwithstanding anything to the contrary in no event shall Got Glitch be liable to you in excess of the amounts actually paid by you to Got Glitch under the Plan Order that is the subject of the dispute.
LIMITATIONS ON ACTIONS
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
TERM AND TERMINATION
Got Glitch at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of Got Glitch: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Got Glitch network, or the use and enjoyment of Got Glitch other users; (c) Got Glitch receives an order from a court to terminate the Service you are availing ; (d) if Got Glitch for any reason ceases to offer the Service; (e) if you are no longer a Got Glitch customer, or (f) Got Glitch determines that you are abusing the Service. Got Glitch, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. Got Glitch failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Got Glitch Portal is available internationally and may contain references to Got Glitch products, services, and programs that are not available in a viewer’s country. These references do not imply that Got Glitch intends to make such products, services, or programs available in such country.
Got Glitch reserves the right to amend the Terms and Condition, and Got Glitch Portal at any time by (a) posting a revised version of the Terms and Conditions on the Got Glitch Portal (gotglitch.com) or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to Got Glitch in connection with registration. You are responsible for regularly reviewing the Got Glitch website to be notified of any amendments to the Terms and Conditions.
ARBITRATION AND CLASS ACTION WAIVER
Any claim, dispute, or controversy (“Claim”) arising out of or relating to this Agreement or the relationships among the parties hereto shall be resolved by one arbitrator through binding arbitration administered by the American Arbitration Association (“AAA”), under the AAA Consumer Rules in effect at the time the Claim is filed (“AAA Rules”). The arbitrator’s decision shall be final, binding, and non-appealable. Judgment upon the award may be entered and enforced in any court having jurisdiction or application may be made for judicial acceptance of the award and an order of enforcement. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement including any claim that all or any part of the Agreement is void or voidable. The arbitration proceedings shall be held in Minnesota, U.S.A. and shall be subject to the terms of this Agreement, the intentions of the parties as stated herein, international commercial practice, and the governing law of this Agreement. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
Class Action Waiver
The Parties hereby expressly agree that any Claim must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiffs, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The parties understand that they would have had a right to litigate through a court, to have a judge or jury decide their case and to be party to a class or representative action. However, they understand and choose to have any claims decided individually, through arbitration. The laws of the state of Minnesota shall govern this agreement.
Before you take a dispute to arbitration or to small claims court, you must first contact us by writing us and describing (a) the nature and basis of the Claim or dispute; and (b) the specific relief sought (“Demand”) and gives us an opportunity to resolve the dispute. Similarly, before Got Glitch takes a dispute to arbitration, we must first attempt to resolve it by contacting you. If you and Got Glitch do not reach an agreement to resolve the claim within 60 days from the date you or Got Glitch is notified by the other of a dispute, you or Got Glitch may commence an arbitration proceeding. If your Claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by telephone, or by an in-person hearing as established by the rules of the arbitration administrator.
Information about the arbitration process and the AAA's Arbitration Rules and its fees are available from the AAA on the Internet at www.adr.org. By notifying Got Glitch within twenty days after commencing an arbitration proceeding, you may elect to relieve both parties to the arbitration of confidentiality obligations.
The amount of any settlement offer made by Got Glitch shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you are entitled. After Got Glitch receives notice that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee required by the arbitration administrator, unless your Claim is for greater than $75,000.
If, after finding in your favor in any respect on the merits of your Claim, the arbitrator issues you an award that is greater than the value of Got Glitch last written settlement offer made before an arbitrator was selected, then Got Glitch will pay you the amount of the award or $10,000 ("the alternative payment"), whichever is greater.
If Got Glitch prevails before the arbitrator, and if we show that you acted in bad faith in bringing your claim, then Got Glitch may seek to recover the AAA's fees and expenses of the arbitrator from you.